Support

SOS-SHOP Support Center

Contact Our Support Team

We're here to help you with any questions or issues you may have.

📧 Email Support

[email protected]

Response time: Within 24 hours

For account issues, technical support, and general inquiries

🕒 Support Hours

Monday - Friday: 9:00 AM - 6:00 PM (CET)
Weekends: Emergency support only

Frequently Asked Questions

Getting Started

Q: How do I create an account?
A: Download the app and tap "Create Account" to set up your seller profile.

Q: I forgot my password. How can I reset it?
A: Use the "Forgot Password" option on the login screen.

Q: How do I log into my account?
A: Open the app and enter your email and password on the login screen.

Managing Your Shop

Q: How do I add products to my shop?
A: After creating your account, go to the "Products" section and tap "Add New Product" to list your items.

Q: How do I edit my product information?
A: Go to your product list, tap on any product, and select "Edit" to update details.

Orders & Customers

Q: Where can I see my orders?
A: All new orders appear in the "Orders" section of your app.

Q: How do I update order status?
A: Go to the Orders section, select an order, and update its status (Pending, Completed, etc.).

Q: How do I communicate with customers?
A: Use the "Chat" feature in the app to message customers directly.

Account Settings

Q: How do I update my shop information?
A: Go to Profile Settings to update your shop name, address, and contact details.

Q: How do I change my email or password?
A: Visit Account Settings in the app to update your login information.

Q: Can I delete my account?
A: Yes, you can permanently delete your account from the Account Settings section.

Technical Issues

Q: The app is crashing. What should I do?
A: Try restarting the app or reinstalling it. If issues continue, contact us.

Q: How do I report a bug?
A: Email us at [email protected] with details about the issue and your device model.

Q: My images aren't uploading properly.
A: Check your internet connection and try again. Ensure images are in supported formats (JPEG, PNG).

Need Immediate Help?

Contact us at [email protected] with:

Your username/shop name

Detailed description of the issue

Screenshots (if applicable)

We respond to all inquiries within 24 hours during business days.